To request a return or refund, contact customer care with the order number and reason as soon as possible after delivery. Items must be unused, in their original condition and accompanied by the order details, unless the item arrived damaged or incorrect.
Refund and return timeline: after a valid refund or return claim is accepted, processing and completion normally takes 7 to 10 working days. Bank or mobile financial service settlement time may vary after processing.
If a return or cancellation is not permitted for a particular product, that restriction will be stated on the product or order information. Cancellation requests should be submitted before dispatch; cancellation after dispatch may be handled under the return policy.
Any delivery or return charge, where applicable, will be communicated during support review.
